01

Event security

Support for indoor and outdoor events where organisers need help with entry, queueing, public movement, perimeter checks and incident handling.

  • Entry and access control
  • Queue and crowd movement support
  • Radio communication and supervisor liaison
  • Incident, refusal and ejection records
02

Door supervision

Door teams for appropriate premises and events where a licensed, customer-facing presence is needed to support venue policy and public safety.

  • ID checks and entry condition support
  • Refusal of entry and exclusion support
  • Conflict management and de-escalation
  • Venue handover and incident logs
03

Retail and commercial security

A visible, professional presence for retail stores, offices and commercial sites where staff need support and clients need practical reporting.

  • Customer-facing security presence
  • Opening, closing and patrol support by arrangement
  • Loss prevention and suspicious behaviour reporting
  • Staff reassurance and escalation support
04

Site and asset protection

Security cover for temporary sites, vacant premises, contractors and assets where clear instructions and routine checks are essential.

  • Access point control
  • Patrols and perimeter observations
  • Visitor and contractor signposting
  • Shift notes and exception reporting
Standards

Built around preparation and accountability.

A good officer needs more than a jacket and a radio. They need a clear role, legal boundaries, welfare information and a reporting route.

Licence suitability

SIA licence requirements depend on the activity being carried out. Licensable roles should only be covered by appropriately licensed operatives.

Assignment instructions

Every deployment should have site-specific instructions covering duties, limits of authority, reporting, welfare and escalation.

Incident recording

Clear notes help clients understand what happened, what action was taken and what should be reviewed afterwards.

Public-facing conduct

Security should be firm when needed, but respectful, calm and proportionate. The tone of the officer affects the tone of the site.

Useful information before requesting cover

The better the brief, the better the deployment. Send the details you already have and Hello Security Services can ask for anything missing.

  • Date, location and required hours
  • Type of site, venue or event
  • Expected attendance, visitor profile or customer flow
  • Alcohol, licensed activity or regulated entertainment details where relevant
  • Known risks, previous incidents or difficult periods of the day
  • Named client contact and escalation route